xx (Help Center>) Frequently Asked Questions


Create account

How to create an account ?

Step 1: Move your mouse to "Account" in the upper right corner of the website, then click "Register"
Step 2: Enter personal information
Step 3: Click "Submit". The process is very simple! After submitting the information, you will receive a confirmation email. Receiving the email means that you have successfully created an account.

How do I update my account information ?

Step 1: Move your mouse to "Account" in the upper right corner of the website, and then log in to your WILLS JEWELLERY account
Step 2: Click "Edit" on the right side of the column where the data needs to be changed.
Step 3: After updating the information, click "Save Changes"

How to unsubscribe from emails ?

If you are sure you want to stop receiving the latest news from WILLS JEWELLERY, the method is as follows:

Step 1: Open any WILLS JEWELLERY email
Step 2: Click the "Unsubscribe" link at the bottom of the email

You can unsubscribe from all WILLS JEWELLERY e-newsletters containing promotional and product information by clicking on the link, but you will still receive emails related to your order. If you would like to subscribe to the e-newsletter again, please choose to receive e-newsletters in the "Preferences" on the "My Account" page. If you would like to completely remove your personal data from the WILLS JEWELLERY database, please email your request to info@wills.hk . We will terminate your account and completely delete your personal information within 3 working days.


How to become a WILLS Club member ?

Customers who register in the WILLS JEWELLERY online store can become a WILLS Club member for free.

Basic membership benefits

  1. Welcome gift 100 W Dollars
  2. Receive the latest WILLS newsletter and wedding fashion information
  3. More wedding alliance store offers

How to become a WILLS Club VIP member ?

Anyone who accumulates HKD5,000 in shopping in the WILLS JEWELLERY exhibition room or online store can become a VIP member.

VIP membership benefits

  1. 10% discount in exhibition room and online shopping
  2. Birthday gifts, holiday special offers
  3. Annual member discounts and exclusive member benefits


W DOLLARS Cash Rebate Program

Become a distinguished member of WILLS Club and enjoy a series of exciting and exclusive offers.

  1. From now on, you can redeem 1 W Dollars for every HKD60 net purchase amount.
  2. Every 1 W Dollar = HKD1, the accumulated W Dollars can be used as cash for your next purchase.
  3. W Dollars are valid until December 31 of the year following the purchase date, after which all W Dollars points will be reset.

Referral rewards

If an existing member recommends a friend to join the membership, the referrer can accumulate 100 WILLS Dollars.

Stock status

Spot goods

If the product you wish to purchase is in stock, there will be an "In Stock" sign next to the product. After confirming the order and processing the personalized request, we will notify you to arrange shipping. The goods will usually be ready within one to three weeks from order confirmation. The exact shipping time will be confirmed by email.


If the logo next to the product shows "Made to Order", it means that we will arrange to order a new product for you. Products will usually be ready within 6-12 weeks from order confirmation. The exact delivery time will be confirmed by email.

Design and tailor-made services

If you wish to use jewelry design services, we can arrange for professional jewelry designers to tailor-make your own jewelry. Please fill out the online customization form and send it to us. We will confirm via email and arrange an appointment to discuss product design, materials and other information. The jewelry design drawing will be completed in 1-2 weeks. After the deposit payment is confirmed, the product will be completed in about 8-12 weeks. There is no return service for design and tailor-made items. For details, please visit http://www.wills.hk/tailor-made