Terms and Conditions

Disclaimer

The information contained on this website (including but not limited to product and service information, images, advertisements, etc.; collectively referred to as "website information") is provided byWILLS JEWELLERY("Our Company") is prepared based on its current practices and policies and the information currently available. To ensure the accuracy of the information on this website, our company will conduct regular checks and update the information on this website as appropriate to reflect changes in circumstances.

In no event shall our company be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your reliance on or use of the information on this website, or any errors, misstatements, negligence, omissions, interruptions, inaccuracies, inadequacies, operational or communication delays, or any direct damages resulting from system failures of this website.

You agree to indemnify and hold our company harmless from any claims, liabilities, losses, damages, expenses, or costs arising from or related to your reliance on or use of the information on this website, any actions or conduct taken, infringement of any third-party rights, violation of any laws or regulations, or violation of any terms of this statement.

If you have any questions regarding the above statement, please email to info@wills.hk Contact our company.

Copyright Notice

The information contained on this website (including but not limited to product and service information, images, advertisements, etc.; collectively referred to as "website information") is protected by relevant copyright laws,WILLS JEWELLERY("Our Company") reserves all rights, and you may only print or download information from this website as hard copies for personal or non-commercial use, and may not use it in any other way, nor delete any copyright notices attached to the information on this website.

If you wish to use the information or links from this website for any non-personal or commercial purposes, you must obtain written confirmation and consent from our company before use; otherwise, our company reserves all rights to pursue you. The copyright of the content of any third-party website mentioned on this site or agreed by our company to be accessed through links from this site shall belong to the owner of that website, and if you wish to use such content in any way, you should consult the owner of the relevant website in advance.

If you have any questions regarding the above statement, please email to info@wills.hk Contact our company.

Privacy Policy

WILLS JEWELLERY("Our Company") is committed to respecting your personal privacy, maintaining the confidentiality of your personal privacy, and strictly complying with the provisions of the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong Special Administrative Region, and simultaneously establishing this policy to clarify how our company collects, uses, discloses, and retains your personal data.

(1) Collection of personal data

Once you enter our company's official website (www.wills.hk; "this website") or when engaging in the following actions online, by phone, or in person at any of our company's branches or offices:

Apply to become a member of any membership program of our company;
Apply to become a contractor, agent, or supplier of any products or services of our company;
Apply to become an employee of our company;
Register to participate in any events, competitions, lotteries, or surveys organized by our company;
Use any online shopping platform of our company;
Use any online interactive platform of our company; and
Contact our company.

This indicates that you have agreed to all terms under this policy and consented to our company collecting, using, disclosing, and retaining your personal data in accordance with the relevant provisions of this policy. When engaging in the aforementioned actions, you may be required to provide sufficient but not excessive personal data (including but not limited to name, gender, nationality, occupation, age group, date of birth, address, phone number, fax number, email address, credit card number, marital status, number of family members, your chosen communication language, education level, monthly income range, your interests, and other information; collectively referred to as "personal data"),Our company emphasizes that you are not obligated to provide any personal data to us, and the personal data is provided by you voluntarily.; if you fail to provide the relevant personal data, our company may be unable to provide you with the relevant services or process your application.

This website may collect information about your access to this site through cookies, such as domain name, IP address, login time, preferences, etc., and store it on your computer's hard drive. If you do not wish to use cookies, you can block them on your internet browser, but blocking may prevent you from accessing some or all pages of this website; the information is only used by our company for internal research (such as counting website visitors, analyzing general usage, etc.) and to make corresponding adjustments for your future browsing of this website, with the aim of creating a more relevant and suitable online information platform for you.

(2) Use of personal data

The personal data you provide may be used by our company for the following purposes:

Confirm and verify your identity;
Manage your membership account (including but not limited to creating your online login password);
Handle your inquiries, complaints, applications, and product or service orders;
Understand your characteristics, provide you with more suitable promotions, discounts, and product services, and periodically provide relevant information to keep you informed of the details;
Manage, operate, and maintain the activities or services provided to you by our company (including auditing or enforcing the rights of both parties as specified in the terms of the relevant activities or services);
Announce the winners of any events, competitions, or lotteries organized by our company;
Provide you with after-sales service for products;
Collect payments due from you for related services;
Send you electronic greeting cards and related materials;
Conduct investigations, statistics, and research to develop or improve service quality, operational policies, marketing, and promotional strategies;
Investigate suspicious transactions, assist in preventing and detecting crimes; and
Disclosures made in accordance with the law.

If you wish to refuse to receive information regarding promotions, discounts, and product services, please email to info@wills.hk Contact our company.

(3) Disclosure of personal data

Our company will keep your personal data confidential, and the personal data you provide may be disclosed and transferred by our company for the following purposes (whether within or outside the Hong Kong Special Administrative Region):

Disclosures to agents and service contractors (such as professional consultants, banks, technicians, customer market research companies, telecommunications or network service providers, or data entry companies, etc.) employed by our company to assist in executing the above purposes, providing services including administration, telecommunications, computer and information technology, payment, third-party collection agencies, data processing, mailing, market research, sending promotional information, etc. (collectively referred to as "third parties"), and service providers or retailers cooperating with our company to provide promotional offers, activities, or rewards (collectively referred to as "participating merchants") to provide information about products, services, or process related applications, and enhance operational efficiency. The aforementioned third parties, participating merchants, and our company are all responsible for confidentiality and are only permitted to use your personal data for the aforementioned purposes and not for any other purposes;
Disclosures to government agencies, law enforcement authorities, or third parties under court orders to protect our company's interests and assist in combating crime; and
When our company undergoes a merger, acquisition, or sale of all or a majority of its shares to a third party, your personal data may be transferred to that third party.

Apart from the disclosures mentioned above, our company will take all reasonable measures to ensure that the personal data obtained from you will be treated with absolute confidentiality and will not be sold, rented, or transferred to any other third party for any other purpose without your consent.

(4) Retention and security of personal data

When our company collects your personal data, it will be properly stored in an electronic system, and our company has implemented appropriate measures in monitoring equipment, electronic systems, and personnel management to ensure the security of your personal data. Our company also has relevant systems and usage guidelines to restrict the use of your personal data by the aforementioned third parties, participating merchants, subsidiaries, affiliated companies, and associated companies to ensure compliance with the regulations.

Our company will not retain your personal data longer than necessary and will delete unnecessary personal data currently in the system to comply with all relevant laws and regulations regarding the retention of personal data in the Hong Kong Special Administrative Region.

(5) Access or correction of personal data

You have the following rights regarding the personal data provided to our company:

Check whether our company holds your personal data and request relevant information;
Correct the personal data you have provided to our company;

If you wish to access or correct the above information, please email to info@wills.hk Contact our company.

Our company will not be liable for any claims, liabilities, losses, damages, expenses, or costs arising from or related to your failure to contact our company in a timely manner to correct your personal data.

(6) Third-party website links

The third-party websites mentioned on this site or agreed by our company to be accessed through links from this site have different privacy policies. When you enter any third-party website, you should read that website's privacy policy in advance. Our company will not monitor any personal data you disclose to any third-party website.

This policy does not limit your rights under the Personal Data (Privacy) Ordinance (Cap. 486) of the laws of the Hong Kong Special Administrative Region.
Our company reserves the right to revise this policy from time to time.
This policy is originally written in Chinese and may be translated into other languages. In case of any discrepancies between the Chinese text and other translations, the Chinese text shall prevail.

Terms and Conditions

Product Availability and Pricing

You may notice that certain products are only offered by WILLS JEWELLERY 'Inquiry/Quote' of theCustom Services. If you need to order a custom style, please click the 'Inquiry/Quote' icon on the product page and fill in your request on the inquiry form; our store will respond to you as soon as possible. Or directlyCall / Whatsapp +852 35719629 for quotes and product-related information.

Due to system or input errors, the data displayed on this website (including prices) may be inaccurate. Although we strive to avoid such errors, mistakes can still occur. We reserve the right to correct any and all errors when they occur, and we will not sell products at inaccurate or erroneous prices. If a product is priced lower than its actual price, we will contact you to seek your opinion before shipping the product or cancel the relevant order and issue a notification to you. If the order has already been shipped, you may choose to return the product or pay the difference between the actual price and the billed price. Our product prices are subject to change at any time without notice. We sincerely apologize for any inconvenience this may cause. If you have any questions, please feel free to email us at eshop@wills.hk or call +852 35719629 to contact us.

Information on this Website

WILLS JEWELLERY is meticulous in ensuring that our online product catalog provides the best accuracy and completeness. To allow you to view our products more precisely, some products may appear larger in photographs than their actual size; additionally, due to varying settings on each computer display, the colors displayed on the screen may also differ slightly from the actual colors.

Our goal is to provide you with as much information and detail as possible regarding your potential purchases, so you can appreciate the beauty and appearance of each product. WILLS JEWELLERY explicitly states that the total carat weight of any product may vary by 0.05 carats from the listed weight, which is fully compliant with industry standards and Federal Trade Commission regulations.

The product size data we provide on this website is based on our manufacturing specifications. Products undergo final finishing during manufacturing, so we accept slight tolerances. We allow a width tolerance of 0.2 millimeters for machine-made wedding rings. The width tolerance for cast rings may be slightly more.

For the size data of gemstones and pearls, we allow a tolerance of 0.25 millimeters.

For diamond jewelry set with multiple diamonds, we will provide the minimum total carat weight of the product. Depending on the number of diamonds, the color and clarity grades will be expressed based on the relevant average data for each diamond.

Ethical Sourcing Policy

WILLS JEWELLERY sources diamonds only from the largest and most reputable suppliers, who, like us, strictly adhere to and comply with the standards established by the Kimberley Process, an international system that monitors the diamond trade to ensure that diamonds are sourced from conflict-free origins. Read more about WILLS JEWELLERY'sEthical Sourcingpolicy information and learn what measures we take to ensure our diamonds are sourced from conflict-free sources.

Privacy Statement

Please refer to ourPrivacy Statement to understand how WILLS JEWELLERY collects, uses, and discloses personally identifiable information collected from customers.

Website Content

This website and all content and other materials, including but not limited to the WILLS JEWELLERY logo, and all designs, text, images, pictures, compilations, coordination, interface appearance, information, data, software, sound files, other files, and the selection and arrangement of the above (collectively referred to as "Website Materials"), are the property of WILLS JEWELLERY or its licensors or users and are protected by commercial packaging, copyright, patent, and trademark laws, as well as other intellectual property and unfair competition laws.

Trademarks

No reproduction, imitation, or use in whole or in part shall be made without the prior written approval of WILLS JEWELLERY or the relevant trademark holder. You may not use any meta tags or any other "hidden text" that contains "WILLS JEWELLERY" or any other WILLS JEWELLERY name, trademark, or product or service name without our prior written approval. All other trademarks, registered trademarks, product names, and WILLS JEWELLERY names or marks mentioned on this website are the property of their respective owners.

Disclaimer of Warranties

Unless WILLS JEWELLERY expressly states otherwise in writing, this website, the content contained herein, and the products and services provided or related to it (the "Products and Services") are provided on an "as is" basis without any type of express or implied warranties. WILLS JEWELLERY disclaims all other express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, ownership, and implied warranties of non-infringement regarding the information, content, and materials contained on this website. WILLS JEWELLERY does not represent or warrant that the materials on this website or related services are accurate, complete, reliable, timely, or error-free. WILLS JEWELLERY does not represent or warrant that this website or its servers are free of viruses or other harmful components.

Limitation of Liability

WILLS JEWELLERY, its directors, members, employees, or agents shall not be liable for any direct, special, indirect, or consequential damages or any other type of damages (including but not limited to loss of use, loss of profits, and loss of data) arising from or related in any way to the use of this website, products and services, or content accessed through this website (including but not limited to any damages caused by reliance by any user on any information obtained from WILLS JEWELLERY), or caused by errors, omissions, interruptions, deletions of files or emails, errors, defects, delays in operation or transmission, or any performance failures (whether or not caused by acts of God, communication failures, theft, destruction, or unauthorized access to WILLS JEWELLERY's records, programs, or services), regardless of whether such claims are based in contract, tort (including but not limited to negligence), or any other legal theory.

Modifications and Notifications

You agree that WILLS JEWELLERY may modify these terms and conditions and any other policies on this website at any time, and that posting the modified terms and conditions or policies on this website constitutes sufficient notice of such modifications.

Termination

Notwithstanding any of these terms and conditions, WILLS JEWELLERY reserves the right, at its sole discretion and without notice, to suspend your license to use this website and to block or prevent your future access to and use of this website.

Severability of Terms

If any provision of these terms and conditions is deemed unlawful, invalid, or unenforceable for any reason, that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Issues and Contact Information

If you have any questions, please feel free to email us at info@wills.hk or call+852 35719629, to contact our diamond jewelry consultants. The terms and conditions were last updated on April 17th, 2018.

Privacy Policy and Personal Information Collection Statements

WILLS JEWELLERY values you and respects your personal data privacy. Thus, we shall try our best endeavours to observe the requirements of the Personal Data (Privacy) Ordinance of Hong Kong Cap. 486 ("the Ordinance") in collecting, maintaining and using your personal data.

Require for Personal Information

You, as a site visitor, can freely explore this website largely without having to reveal any personal data. However, there are certain areas on our site where we may require your personal information/data.
Please read the following paragraphs before you send us any personal information/data.
When you sign up to receive our e-Newsletter, we request the following personal information/data:

1. Name
2. Email address

If you, as the recipient, receive an e-Newsletter sent from someone through our website, your name and email address will be added to our e-newsletter mailing list unless you indicate otherwise.

Use of information

We may use the data collected and provided by you for one or more of the following purposes:
1. To contact you regarding your enquiries;
2. For identification and verification purposes;
3. For our own internal records and statistical purposes;
4. To notify you of any changes to our website;
5. To send you our e-Newsletters; and
6. To send you messages related to events or activities organized or promoted by us

You are aware, agree and authorise that the information/data provided by you to us may be provided to, disclosed to, accessed by and transferred to: -

a. Any person or companies under a duty of keeping the information confidential;

b. Any contractors, agents, or companies engaged by us for or in relation to any of the purposes listed above or who provides administrative, telecommunications, computer online, professional or other services to us. The aforesaid information/data provided to our service providers and third party intermediaries are crucial for us to effect our action and activities.

Subject to the above, we emphasize that we will take all necessary and reasonable steps to ensure that the information/data collected will be under strict confidentiality and will not be transferred to any profit making body or institution for commercial use.

Personal information Collection Statement (“PICS”)

1. Your Privacy

WILLS JEWELLERY (“we”, “our” or “us”) respects your legal rights of privacy when collecting, storing, using and transmitting personal data and this PICS explains our privacy practices.

Please read the following carefully to understand our policy and practice regarding how your personal data will be treated. This policy may be updated and revised from time to time.

If there is any inconsistency between English and Chinese versions of this Privacy Policy Statement, the Chinese version shall prevail.

“Personal Data” means any personal identifying information or sensitive data (such as names, occupations, addresses, contact details, ID Card or Passport numbers, credit card information, your age, your marital status, your employer, your income, demographic data) from which it is practicable for an individual’s identity to be ascertained.

2. Purposes for which we will use your Personal Data

Your personal data may be collected when you make a purchase or apply to be our member. The purposes for which we may use your personal data are divided into obligatory purposes; these personal data will be marked as “mandatory” in the Member Application Form and you MUST provide your personal data to us if you want us to provide the service for which you are applying. For personal data which is only to be used for a voluntary purpose, it is entirely up to you to decide whether you want to provide such information to us or not.

Purposes for which it is obligatory for you to provide your personal data are:

enrolment into and maintaining your membership as our member;
communicating to you your entitlements and privileges as our member;
redemption of privileges as our member;
notification of any amendment to the membership program; and
customer profile update

Purposes for which it is only voluntary for you to provide your personal data are:

to enable us to better understand the demographics of our customers;
for internal research and analysis to enable us to provide reward services and product information or offerings better tailored to your needs;
market research and customer satisfaction survey; and
to send out the latest information about our products and services to our customers

3. Direct Marketing Activities

We will use your personal data for direct marketing purposes. According to the Ordinance, unless we receive your objection, we will continue using your personal data.

We will use your personal data for direct marketing purposes in the following marketing subjects:

communicating to you regarding WILLS JEWELLERY’s products, services and other promotional offers, including where applicable, jewellery and gold products;
communicating to you regarding information of our promotional events, including where applicable, shop promotional events, jewellery shows/ events, private shopping day, public relations events, joint-promotion events; and
latest updates of marketing reward programs, anniversary offers, birthday offers and other shop promotional offers.

If at any time you no longer wish us to use your personal data for direct marketing purposes as described above, you may exercise your opt-out rights by notifying us.

4. Disclosure

In any case where we collect personal data from you, we will:

notify you (by the way of this PICS or by a separate notification) that we are doing so and the purposes of collecting such personal data;
where relevant, provide you the appropriate channels to exercise your opt-out right; and
notify you how we will store your personal data and how you can review, change and delete the personal data we have stored.

We will take all practicable steps to keep your personal data confidential but we may transfer/assign such data to the following parties:

any agent, contractor or third-party service provider who provides administrative, telecommunication, computerization and other services to us in connection with the processing and storage of your personal data; and
any person to whom we are under an obligation to make disclosure under requirements of any law.

5. Security

Except as mentioned in point 4 above, your personal data, however stored, will be accessed only by our employees or contractors who are authorized to do so. Where personal data is stored electronically, it will be kept on a separate server which will be password-protected (or under some equivalent form of protection) and accessible only by authorized personnel. Employees and contractors designated to handle personal data will be instructed to do so only in accordance with this PICS.

6. Your Right to Access and Correction

You may at any time request access to and correct personal data relating to you in any of our records. You may also ask us to delete you or your personal data from any active mailing or distribution list. To exercise any of your rights, you can contact us via the response channels stated in Point 8. In response, we may ask you to provide certain details about yourself so that we can ascertain you are the person to whom the data refers. Upon receiving your request, we will respond to you within 40 days.

7. Retention of Personal Data

We will keep your personal data only for as long as necessary to fulfill the purpose for which the data was collected. We may also retain archived personal data for statistical purposes.

Personal data that is no longer required will be destroyed.

8. Personal Data Privacy Officer

If at any time you no longer wish to receive direct marketing messages, please inform us via any one of the following response channels: