Terms and Conditions


The information contained on this website (including but not limited to product and service information, images, advertisements, etc.; collectively referred to as the "information on this website") is provided by WILLS JEWELLERY ("the Company") in accordance with its current practices and policies, and using its current income compiled from information. In order to ensure the accuracy of the information on this website, the Company will conduct regular checks and update the information on this website when appropriate to reflect changes in circumstances.

Under no circumstances will the Company be liable for your reliance on or use of the information on this website, or any inaccuracies, misstatements, errors, omissions, interruptions, errors, deficiencies, delays in operation or communication, or delays in the information on this website. We shall not be liable for any direct, indirect, incidental, special, punitive or consequential damages arising from website system failure.

You agree to indemnify the Company and hold the Company harmless from or arising out of your reliance on or use of the information on this website, any actions or actions taken, infringement of any third party rights, violation of any laws or regulations, or violation of any terms of this statement. Any claims, liabilities, losses, damages, expenses or fees related thereto.

If you have any questions about the above statement, please contact our company by email at info@wills.hk .

Copyright Notice

The information contained on this website (including but not limited to product and service information, images, advertisements, etc.; collectively referred to as "this website information") is protected by relevant copyright laws. WILLS JEWELLERY ("Our Company") reserves all rights. You Except for printing or downloading hard copies of the information on this website for private or non-commercial use, you may not use it in any other way, and any copyright notice attached to the information on this website must not be deleted.

Before you want to use the information or links on this website for any non-private or commercial purposes, you must obtain the company's written consent before you can use it. Otherwise, the company will reserve all rights to pursue you. For any third-party website mentioned on this website or that the Company agrees to access through this website through a link, the copyright of the relevant website content should be owned by the website owner. If you want to use the content in any way, you should Check with the website owner concerned beforehand.

If you have any questions about the above statement, please contact our company by email at info@wills.hk .

privacy policy

WILLS JEWELLERY (the "Company") promises to respect your personal privacy, maintain the confidentiality of your personal privacy, and strictly abide by the provisions of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong Special Administrative Region, and at the same time enter into this policy , the purpose is to explain to you how the Company collects, uses, discloses and retains your personal information.

(1) Collection of personal information

Once you enter the company's official website ( www.wills.hk ; "this website") or perform the following actions online, over the phone or in person at any of our branches or offices:

  • Apply to become a member of any of our company’s membership programs;
  • Apply to become a contractor, agent or supplier of any of our products or services;
  • Apply to become an employee of the company;
  • Register to participate in any activities, competitions, draws or surveys organized by our company;
  • Use any of our company’s online shopping platforms;
  • Use any of our online interactive platforms; and
  • Contact us.

This means that you have agreed to all the terms of this policy and agree that our company will collect, use, disclose and retain your personal information in accordance with the relevant provisions of this policy. When performing the above actions, you may be asked to provide sufficient but not excessive personal information (including but not limited to name, gender, nationality, occupation, age group, month and day of birth, address, telephone number, fax number, Email address, credit card number, marital status, number of family members, your choice of communication language, education level, monthly income range, your interests, etc. and other information; collectively referred to as "Personal Data"), the Company would like to emphasize that you You are not obliged to provide any personal information to the Company. The relevant personal information is provided voluntarily by you . If you fail to provide the relevant personal information, the Company may not be able to provide you with relevant services or process the relevant application.

This website may collect information about your access to this website through cookies (Cookies), such as domain name, network protocol address, login time, preference settings, etc., and store it in your computer hard drive. If you do not want to use it, Cookies can be blocked on your Internet browser, but after blocking, you may not be able to access some or all pages of this website; the relevant information is only used by our company for internal research (such as statistics on the number of visitors to this website and general analysis) circumstances, etc.) and to make corresponding adjustments when you browse this website in the future, with the purpose of creating a more relevant and appropriate online information platform for you.

(2) Use of personal data

The personal information you provide may be used by our company for the following purposes:

  • Confirm and verify your identity;
  • Manage your membership account (including but not limited to preparing member online login password);
  • Process your inquiries, complaints, applications and orders for products or services;
  • Understand your characteristics, provide you with more appropriate promotions, discounts and product services, and provide relevant information from time to time to let you know the relevant details;
  • To manage, operate and maintain the activities or services provided by the Company to you (including auditing or enforcing the rights of both parties specified in the relevant activities or service terms);
  • Announce the list of winners of any activities, competitions or draws organized by the Company;
  • Provide you with product after-sales service;
  • Collect payments due from you for the relevant services;
  • Send you electronic greeting cards and related materials;
  • Conduct surveys, statistics and research to formulate or improve service quality, operating policies, marketing and publicity strategies;
  • Investigate suspicious transactions and assist in the prevention and detection of crime; and
  • Make disclosures in accordance with the law.

If you would like to refuse to receive information about promotions, discounts and products and services, please contact the company by email at info@wills.hk .

(3) Disclosure of personal information

The Company will keep the personal information you provide confidential. The personal information you provide may be disclosed and transferred by the Company for the following purposes (whether within the Hong Kong Special Administrative Region or not):

  • To agents employed by the Company to provide services including administration, telecommunications, computer and information technology, payment, third-party collection agencies, data processing, mailing, market research, sending promotional information, etc., in order to assist in the execution of the above purposes, Service providers (such as professional consultants, banks, technicians, customer market research companies, telecommunications or network service providers or data input companies, etc.) (collectively referred to as "third parties"), services that cooperate with the Company to provide promotional offers, activities or rewards Disclosure by suppliers or retailers (collectively, "Participating Merchants") in order to provide relevant products, services or process relevant applications and improve operational efficiency. The above-mentioned third parties, participating merchants and our company are responsible for confidentiality and are only allowed to use your personal information for the above purposes and may not use it for other purposes;
  • Make disclosures to government agencies, law enforcement agencies or third parties ordered by the court to protect the Company’s rights and cooperate in the fight against crime; and
  • When the Company merges, acquires or sells all or a majority of its shares to a third party, your personal information may be transferred to the third party.

In addition to the above disclosure, the Company will take all reasonable measures to ensure that the personal information obtained from you will be treated in absolute confidentiality and will not sell, rent or hand over such information to other third parties without your consent. Any other use.

(4) Retention and security of personal data

After the Company collects your personal information, it will be properly stored in the electronic system. The Company has implemented appropriate measures in monitoring equipment, electronic systems and personnel management to protect the security of your personal information. The Company also has relevant systems and usage specifications to restrict the use of your personal information by the above third parties, participating merchants, subsidiaries, affiliates and affiliates of the Group, to ensure that all personnel comply with the requirements set out in the Regulations.

The Company will not retain your personal data for any longer than necessary, and will delete unnecessary personal data existing in the system to comply with all laws and regulatory requirements of the Hong Kong Special Administrative Region regarding the retention of personal data.

(5) Access or correction of personal data

You may enjoy the following rights regarding the personal information provided to our company:

  • Check whether the company holds your personal information and request relevant information;
  • Correct the personal information you have provided to the Company;

If you wish to access or correct the above information, please contact our company by email at info@wills.hk .

The Company will not be responsible for any claims, liabilities, losses, damages, expenses or fees arising from or related to your failure to contact the Company in a timely manner to correct the relevant personal information.

(6) Links to third-party websites

Any third-party websites mentioned on this website or that the Company agrees to access through links through this website have different personal data privacy policies. When you enter any third-party website, you should read the website's personal data privacy policy in advance. The Company will not monitor the personal information you disclose to any third party website.

  1. This policy does not limit your rights under the Personal Data (Privacy) Ordinance, Chapter 486, Laws of the Hong Kong Special Administrative Region.
  2. The Company reserves the right to revise this policy from time to time.
  3. This policy is originally written in Chinese and may be translated into other languages. In the event of any discrepancy between the Chinese text and other translations, the Chinese text shall prevail.

Terms and Conditions of Service

Product availability and pricing

You may notice that for some items, WILLS JEWELLERY only provides 'inquiry/quotation' customization services. If you need to order customized styles, please directly click the 'Inquiry/Quotation' icon on the product page, then fill in your requirements on the inquiry form, and our store will reply to you as soon as possible. Or call/Whatsapp directly at +852 35719629 to request quotations and product-related information.

The data (including prices) displayed on this website may be inaccurate due to system or input errors. Despite our efforts to avoid such errors, fallacies may still occur. We reserve the right to correct any and all errors when they occur, and we will never sell merchandise at an inaccurate or incorrect price. If the price of a product is lower than its true price, we will, depending on the situation, contact you to seek your opinion before shipping the product, or cancel the order and send you the relevant notice. If the order has been shipped, you can choose to return the product or pay the difference between the actual price and the billed price. Prices for our products are subject to change at any time without notice. We sincerely apologize for any inconvenience caused. If you have any questions, please feel free to contact us by email at eshop@wills.hk or call +852 35719629 .

Information on this website

WILLS JEWELLERY is meticulous and strives to ensure that our online product catalog provides the best possible accuracy and completeness. In order to allow you to view our products more delicately, the size of some products in the photos may be different from their actual size; in addition, since the settings of each computer display are different, the color size shown on the screen The color and size of the actual product may vary slightly.

Our goal is to provide you with as much information and detail as possible for your possible purchase, so that you can carefully observe the beauty and appearance of different products. WILLS JEWELLERY specifically states that the total carat weight of any product may vary by 0.05 carat from the weight listed, in full compliance with industry standards and Federal Trade Commission regulations.

The product dimensional data we provide on this website are based on our manufacturing specifications. Products undergo finishing touches during manufacturing, so we accept slight tolerances. We allow a tolerance of 0.2mm for all machine-made wedding rings. Cast rings may have slightly more tolerance in width.

We allow a tolerance limit of 0.25mm for both gemstones and pearls.

For diamond jewelry set with multiple diamonds, we will provide the minimum total carat weight of the product. Depending on the number of diamonds, color and clarity grading are expressed in terms of average data for each diamond.

ethical purchasing policy

WILLSJEWELLERY only sources diamonds from the largest and most reputable suppliers who, like us, strictly adhere to and fulfill the standards established by the Kimberley Process, an international system that monitors the diamond trade to ensure that All from conflict-free sources. Read more about WILLSJEWELLERY's ethical sourcing policy and learn about the steps we take to ensure our diamonds come from conflict-free sources.

Privacy statement

Please see our Privacy Statement to learn how WILLS JEWELLERY collects, uses and discloses personally identifiable information collected from its customers.

Website content

This website and all content and other materials, including but not limited to the WILLS JEWELLERY logo, and all designs, text, graphics, pictures, selections, coordination, interface appearance, information, data, software, sound files, other files and all of the foregoing The selection and arrangement (collectively, the "Site Materials") are the property of WILLS JEWELLERY or its licensors or users, and are protected by trade dress, copyright, patent and trademark laws, as well as various other intellectual property and unfair competition laws. Protect.


No reproduction, imitation or use, in whole or in part, is allowed without the prior written approval of WILLS JEWELLERY or the relevant trademark holder. You may not use any meta tags or any other "hidden text" containing "WILLS JEWELLERY" or any other WILLS JEWELLERY name, trademark, or product or service name without our prior written approval. All other trademarks, registered trademarks, product names and WILLS JEWELLERY names or marks mentioned on this website are the property of their respective owners.

Warranty Disclaimer

Unless expressly stated otherwise by WILLS JEWELLERY in writing, this website, the content contained therein and the products and services provided on or in connection with it ("Products and Services") are provided on an "as is" basis and WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WILLS JEWELLERY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT WITH RESPECT TO THE INFORMATION, CONTENT AND MATERIALS CONTAINED ON THIS SITE. WILLS JEWELLERY does not represent or warrant that the materials on this website or related services are accurate, complete, reliable, timely or error-free. WILLS JEWELLERY does not represent or warrant that this website or its server is free of viruses or other harmful components.

Limitation of legal liability

arising out of or in any way related to the use of this website, products and services or the content contained on or accessed through this website (including but not limited to any reliance by the user on any information obtained from WILLS JEWELLERY damage caused or caused by data), or caused by errors, omissions, interruptions, deletions of files or emails, errors, defects, viruses, delays in operation or transmission or any poor performance (whether or not caused by force majeure, communications Any direct, special, indirect or significant damage or any other damage of any kind (including but not limited to loss of use, LOSS OF PROFITS AND LOSS OF DATA), IN NO EVENT SHALL WILLS JEWELLERY, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE, WHETHER IN AN ACTION OF BREACH OF CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE.

Modifications and Notices

You agree that WILLS JEWELLERY may modify these Terms and Conditions and any other policies on this Site at any time and that posting of modified Terms and Conditions or policies on this Site shall constitute sufficient notice of such modifications.


Notwithstanding any of these terms and conditions, WILLS JEWELLERY reserves the right, in its sole discretion and without notice, to suspend your license to use this website and to block or prevent your future access to and use of this website. .

Severability of Terms

If any provision of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions. Executionability.

Questions and contact information

If you have any questions, please feel free to contact our diamond and jewelery consultants by email at info@wills.hk or by calling +852 35719629 . Terms and conditions last updated April 17th, 2018.

Privacy Policy and Personal Information Collection Statements

WILLS JEWELLERY values ​​you and respect your personal data privacy. Thus, we shall try our best endeavors to observe the requirements of the Personal Data (Privacy) Ordinance of Hong Kong Cap. 486 ("the Ordinance") in collecting, maintaining and using your personal data.

Require for Personal Information

You, as a site visitor, can freely explore this website largely without having to reveal any personal data. However, there are certain areas on our site where we may require your personal information/data.
Please read the following paragraphs before you send us any personal information/data.
When you sign up to receive our e-Newsletter, we request the following personal information/data:

1. Name
2. Email address

If you, as the recipient, receive an e-Newsletter sent from someone through our website, your name and email address will be added to our e-Newsletter mailing list unless you indicate otherwise.

Use of information

We may use the data collected and provided by you for one or more of the following purposes:
1. To contact you regarding your enquiries;
2. For identification and verification purposes;
3. For our own internal records and statistical purposes;
4. To notify you any changes of our website;
5. To send you our e-Newsletters; and
6. To send you messages related to events or activities organized or promoted by us

You are aware, agree and authorize that the information/data provided by you to us may be provided to, disclosed to, accessed by and transferred to: -

a. Any person or companies under a duty of keeping the information confidential;

b. Any contractors, agents, or companies engaged by us for or in relation to any of the purposes listed above or who provides administrative, telecommunications, computer online, professional or other services to us. The aforesaid information/data provided to our service providers and third party intermediaries are crucial for us to effect our actions and activities.

Subject to the above, we emphasize that we will take all necessary and reasonable steps to ensure that the information/data collected will be under strict confidentiality and will not be transferred to any profit making body or institution for commercial use.

Personal information Collection Statement (“PICS”)

1.Your Privacy

WILLS JEWELLERY (“we”, “our” or “us”) respects your legal rights of privacy when collecting, storing, using and transmitting personal data and this PICS explains our privacy practices.

Please read the following carefully to understand our policy and practice regarding how your personal data will be treated. This policy may be updated and revised from time to time.

If there is any inconsistency between English and Chinese versions of this Privacy Policy Statement, the Chinese version shall prevail.

“Personal Data” means any personal identifying information or sensitive data (such as names, occupations, addresses, contact details, ID Card or Passport numbers, credit card information, your age, your marital status, your employer, your income, demographic data) from which it is practicable for an individual's identity to be ascertained.

2. Purposes for which we will use your Personal Data

Your personal data may be collected when you make a purchase or apply to be our member. The purposes for which we may use your personal data are divided into obligatory purpose, these personal data will be marked as “mandatory” in the Member Application Form and you MUST provide your personal data to us if you want us to provide the service for which you are applying. For personal data which is only to be used for a voluntary purpose, it is entirely up to you to decide whether you want to provide such information to us or not.

Purposes for which it is obligatory for you to provide your personal data are:

  1. enroll into and maintain your membership as our member;
  2. communicating to you your entitlements and privileges as our member;
  3. redemption of privileges as our member;
  4. notification of any amendment to the membership program; and
  5. customer profile update

Purposes for which it is only voluntary for you to provide your personal data are:

  1. to enable us for better understanding of demographics of our customers;
  2. for internal research and analysis to enable us to provide reward services and product information or offerings better tailored to your needs;
  3. market research and customer satisfaction survey; and
  4. to send out the latest information of our products and services to our customers

3. Direct Marketing Activities

We will use your personal data for direct marketing purposes. According to the Ordinance, unless we receive your objection, we will continue using your personal data.

We will use your personal data for direct marketing purposes in following marketing subjects:

  1. communicating to you regarding WILLS JEWELLERY's products, services and other promotional offers, including where applicable, jewelry and gold products;
  2. communicating to you regarding information of our promotional events, including where applicable, shop promotional events, jewelry shows/events, private shopping day, public relations events, joint-promotion events; and
  3. latest updates of marketing reward programs, anniversary offers, birthday offers and other shop promotional offers.

If at any time you no longer wish us to use your personal data for direct marketing purposes as described above, you may exercise your opt-out rights by notifying us.

4. Disclosure

In any case where we collect personal data from you, we will:

  1. notify you (by the way of this PICS or by a separate notification) that we are doing so and the purposes of collecting such personal data;
  2. where relevant, provide you the appropriate channels to exercise your opt-out right; and
  3. notify you how we will store your personal data and how you can review, change and delete the personal data we have stored.

We will take all practicable steps to keep your personal data confidential but we may transfer/assign such data to the following parties:

  1. any agent, contractor or third party services provider who provides administrative, telecommunication, computerization and other services to us in connection with the processing and storage of your personal data; and
  2. any person to whom we are under an obligation to make disclosure under requirements of any law.


Except as mentioned in point 4 above, your personal data, however stored, will be accessed only by our employees or contractors who are authorized to do so. Where personal data is stored electronically, it will be kept on a separate server which will be password -protected (or under some equivalent form of protection) and accessible only by authorized personnel. Employees and contractors designated to handle personal data will be instructed to do so only in accordance with this PICS.

6. Your Right to Access and Correction

You may at any time request access to and to correct personal data relating to you in any of our records. You may also ask us to delete you or your personal data from any active mailing or distribution list. To exercise any of your rights, you can contact us via the response channels stated in Point 8. In response, we may ask you to provide certain details about yourself so that we can ascertain you are the person to whom the data refers. Upon receiving your request, we will respond to you within 40 days.

7. Retention of Personal Data

We will keep your personal data only for as long as necessary to fulfill the purpose for which the data was collected. We may also retain archived personal data for statistical purposes.

Personal Data which is no longer requires will be destroyed.

8. Personal Data Privacy Officer

If at any time you no longer wish to receive direct marketing message, please inform us via any one of the following response channels:

  1. contact our shop at +852 35719629; or
  2. by email to info@wills.hk .

If you want to access/update your personal data or have any enquiries, please call us at +852 35719629.