Love needs your lifelong protection. Similarly, we promise to provide you with a lifetime guarantee and service commitment.
(1) Stock Status
'BUY IT NOW'
& 'ADD TO CART' 
- In Stock，available for pickup/delivery within 1-5 working days
'PRE-ORDER'
- Available for Pre-order，available for pickup/delivery within 2-6 weeks
'INQUIRY / QUOTE'
- for custom styles, please contact our storefor a quote
(2) Payment Protection
All transactions are transmitted via SSL encryption, ensuring that customer payment information is securely protected. Our store also cannot access the credit card information of the payer, so please shop with confidence.
(3) Product Guarantee
WILLS JEWELLERY only sells natural jewelry. In addition to the online store's receipt, all products come with an official receipt issued by our store before shipment, detailing the composition of the products, providing customers with double protection.
(4) Pickup / Delivery Methods
After purchasing products, customers can choose to pick up the products at our Central or Hung Hom store. Our store can also arrange for SF Express to deliver products to a designatedservice center. Due to insurance issues, our store recommends that customers pick up the products directly at the store.
(5) Packaging
All products come with exquisite packaging, including a deep blue WILLS jewelry box or jewelry pouch. If you have special requests, please specify at the time of payment.
(6) After-Sales Service
Lifetime Size Modification
If you wish to modify the size of rings, bracelets, and necklaces after wearing them, they can be enlarged or reduced according to your needs.
Ring Engraving
Engraving love messages inside the ring makes it a unique keepsake. You can choose your favorite (English) name, phrase, date, etc., to make the jewelry more personal.
Renovation and Repair
Our store will provide corresponding paid repair services such as stone replacement, broken chain, polishing, etc., depending on the condition of the jewelry.
Redesign • Rebirth
WILLS JEWELLERY understands that customers want their beloved jewelry to remain timeless, so all products purchased with a main stone in our store enjoy redesign services, allowing your jewelry to be cherished for generations.
Free Cleaning
We recommend that you have your jewelry professionally cleaned once a year. Customers only need to visit our store, and after confirming that the jewelry was produced by our company, they will enjoy a lifetime of free cleaning service.
(7) Diamond and Gemstone Certification Service
Some WILLS JEWELLERY products may not come with a certificate. Our company can provide gemstone certification services for customers at designated or recognized gem certification centers.
