The payment methods we offer are: online payment, bank transfer, or visiting our store in person.All prices are calculated in Hong Kong Dollars (HKD).Customers must pay the full amount for the products they wish to purchase in advance. The specific payment methods are as follows:
(1) Online Payment
WILLS JEWELLERY provides customers with a secure, instant, and fee-free online payment service. We support the following online payment platforms and credit cards through Paypal: VISA, MasterCard, PayPal, American Express
(2) Bank Transfer/Deposit
If you choose to pay by bank transfer/deposit, please deposit the total amount of your order into our bank account according to the following information: 
| Bank Account Name: | WILL'S DIAMOND LIMITED |
| Bank Account Number: | 012-791-0-009926-7 (HKD) |
| Bank Code: | 012 |
| Branch Code: | 791 |
| Swift Code: | BKCHHKHH |
Note: (1) Please transfer the funds to the above bank account and send the payment notification to Whatsapp +852 35719629, or email us ateshop@wills.hk to notify us. Please be sure to include your company's account number, invoice number, and payment amount in the email.
(2) All related transfer fees will be borne by the customer. If we do not receive the relevant deposit within three working days after ordering, your order will be canceled, and we will notify you by email.
(3) Please send the wire transfer or bank deposit receipt and your order number via Whatsapp to +852 35719629. Once we confirm receipt of payment, we will immediately dispatch your order.
Is it safe to use a credit card on your website?
Every credit card transaction on our website is conducted securely. We use the e-commerce system 'Shopify', which is listed on the NASDAQ, and the payment system has SSL security encryption certification; our online payment platform uses the reputable Paypal. After completing the transaction, we do not retain your credit card information; the information is submitted directly to our bank. Each transaction protects your credit card or bank account information, so you can shop with confidence.
Why are my credit card details not accepted?
Please contact your bank or financial institution to ensure there are no issues with their services. If the problem persists, please call +852 3571 9629 to contact our customer service team, and they will inform the IT department of any technical issues.
Are there additional charges for using a credit card?
WILLS JEWELLERY does not charge any additional fees. Our company processes credit card transactions through Paypal.
If my computer stops working during payment, how do I know if the payment was successful?
All customers with successful transactions will receive a confirmation email within one hour after placing the order. If you do not receive a confirmation email, please contact us at eshop@wills.hk or call +852 3571 9629 to confirm whether the order was successful.
What is PAYPAL?
PayPal is an online shopping payment method that allows buyers and sellers to pay or receive payments online. To date, PayPal has over 100 million users in 190 countries and regions. The advantages of using PayPal for payment are speed, security, and ease, and PayPal guarantees the protection of customers' credit card and other financial information to prevent leakage to sellers. For more details, please visit About PayPal.
How do I apply for a PAYPAL account?
You can apply for a PayPal account here.
How to use PAYPAL for payment?
Existing PayPal users who wish to use PayPal for payment can click the "PayPal" icon at checkout. New PayPal users who wish to use PayPal for payment will be linked to the PayPal website to apply for an account. After completing the application, you will see the "PayPal" icon on the original page.
How does PAYPAL complete the accounting?
Customers applying for PayPal must sign an accounting agreement. The accounting agreement authorizes the seller to directly collect funds from the customer's PayPal. For more details, please click here.
What should I do if I have questions about my PAYPAL account?
You can inquire with PayPal's customer service department.
When will the funds be transferred from my PAYPAL account?
PayPal will transfer funds from your account immediately after checkout. If your balance is less than the total bill, PayPal will offer credit products or allow you to pay with a bank account or credit card. If the customer does not currently have a PayPal account, they will need to pay with a valid credit card. For more details, please contact PayPal's customer service department.
(3) Payment-related questions
Order Confirmation
Once your order has successfully completed the final payment process, you will receive an "Order Confirmation" email notification detailing the ordered products. If you do not receive the email, please contact our customer service department as soon as possible (email: eshop@wills.hk)
Change Order
Once you have completed the online ordering process, we regret that we cannot accept any changes to the ordered products.
