Shop at WILLS JEWELLERY Enjoy the following high-quality shopping guarantee and services:
High qualityShopping Protection
(1) Exquisite packaging
In order to meet customers' needs for weddings, gifts, diamond jewelry maintenance, etc., every item sold by WILLS JEWELLERY comes with exquisite packaging, including exquisite gift boxes, certificates, etc.
(2) Shipping method
Customers can come to our office or our store to pick up the goods and check the diamond and product information; if the customer needs to use the delivery service, they can confirm the order and make payment Then contact our store directly to arrange on your behalf.
(3) Arrival time
After your payment is successful and the order is generated, if it is a customized product order, we will arrange the production department to carry out customized production. After confirming the time, our store will contact you directly; if it is currently on sale, we will call you within one to three working days after receiving the order to arrange collection.
(4) Order processing time
Orders generated before 12:00 noon (Hong Kong time) every day are regarded as orders for the day. Please refer to the following order arrival schedule for order processing time. If the goods in the customer's order are purchased by other customers before payment is successful, the order will automatically be invalid. (Note: Orders refer to orders that have been successfully paid.)
| Order category | Shipping time after ordering |
| - Items on sale now | 1-5 working days |
| - Customized goods | Please contact the store directly after placing an order |
(5) Is there any issue with delivering insurance?
If the customer wishes to receive the product through delivery service, our company does not provide delivery insurance service at the moment. Our company will not be responsible for any losses incurred during product transportation.
(6) Can I change the delivery address or purchase other items after confirming the order?
If you need to change the order information,please Call our customer service team as soon as possible, and we'll do our best to assist. If the goods have already been shipped, we will not be able to change your order at that time.
If you want to buy other goods, but the goods have not left the warehouse, We will cancel the existing order for you, Allows you to reorder items. Please note that we cannot add back or change any promotion codes or discounts for you after your order is confirmed.
To change order details, please contact our customer service team at +852 3571 9629 as soon as possible.
