When shopping at WILLS JEWELLERY , you can enjoy the following quality shopping guarantees and services:
QualityShopping Guarantee
(1) Exquisite Packaging
To meet customers' needs for weddings, gifts, and diamond care, every item sold by WILLS JEWELLERY comes with exquisite packaging, including beautiful gift boxes, certificates, and more.
(2) Delivery Methods
Customers can visit our office or store to pick up their items and verify the diamond and product information; if customers need to use delivery services, they can contact the store directly to arrange it after confirming the order and payment.
(3) Delivery Time
Once you have successfully made a payment and generated an order, if it is acustom product order, we will arrange for the production department to proceed with the custom production, and the store will contact you directly after confirming the time; if it is aready-to-sell product, we will call you to arrange pickup within one to three working days after receiving the order.
(4) Order Processing Time
Orders generated before 12:00 PM (Hong Kong time) are considered same-day orders, and the order processing time can be found in the order arrival time table below. If the items in the customer's order are purchased by other customers before successful payment, this order will automatically become invalid. (Note: An order refers to an order that has been successfully paid.)
| Order Category | Time Required for Delivery After Ordering |
| - Ready-to-sell Products | 1-5 Working Days |
| - Custom Products | Please contact the store directly after placing the order |
(5) Is there a delivery insurance issue?
If customers wish to receive products through delivery services, our company currently does not provide delivery insurance services. We are not responsible for any loss that occurs during the transportation of the product.
(6) Can I change the delivery address or switch to other products after confirming the order?
If you need to change order details, please call the customer service team as soon as possible, and we will do our best to assist you. If the product has already been shipped, we will not be able to change your order at that time.
If you want to switch to other products, and the product has not yet left the warehouse, we will cancel your existing order, allowing you to reorder the product. Please note that after confirming the order, we cannot add back or change any promotional codes or discounts.
If you need to change order details, please call +852 3571 9629 to contact the customer service team as soon as possible.
