Purchase process

Ordering products from WILLS JEWELLERY is very simple! Please refer to the following instructions.

(1) Online ordering:

1. Select your favorite products
2. Select product details options
3. Add to cart
4. Enter the 'Settlement Payment' page
5. Follow the instructions to enter customer information, payment method and shipping address
6. Customers can choose to have it delivered by courier or pick it up at the store
7. Make online payment
8. After the payment process is completed, WILLS JEWELLERY will confirm the transaction via email

After the order is confirmed, the items selected by the customer will be carefully set by senior jewelry masters.

(2) In-store shopping:  

WILLS JEWELLERY stores are located in Central and Hung Hom. Please call/Whatsapp +852 35719629 or Facebook Messager to contact us to make an appointment.

(3) Inquiry/Quotation:

You may notice that some items WILLS JEWELLERY only provides ' Inquiry/Quotation'scustomized service. If you need to order customized styles, please directly click the 'Inquiry/Quotation' icon on the product page, then fill in your request on the inquiry form, and our store will get back to you as soon as possible. Or directlycall/Whatsapp +852 35719629 to request quotations and product-related information.

There is a problem with the webpage when ordering goods, what to do?
Google Chrome, Safari and Mozilla Firefox all support the WILLS JEWELLERY website, and Internet Explorer requires version 10.0 or above. If the page cannot be loaded, please try clearing the cache and refreshing the browser. If the problem persists, please email toinfo@wills.hkOr call +852 3571 9629 to contact the customer service team.