Purchase process

Ordering products at WILLS JEWELLERY is easy! See the step-by-step instructions below.

(1) Online ordering:

1. Pick your favorite product
2. Select the product details option
3. Add to cart

4. Enter the "Settlement and Payment" page
5. Follow the instructions to enter customer information, payment method and shipping address.
6. Customers can choose to have it delivered by courier or pick it up at the store.
7. Make online payment
8. After the payment process is completed, WILLS JEWELLERY will confirm the transaction via email.

After the order is confirmed, the items selected by the customer will be carefully set by senior jewelry masters.

(2) In-store shopping:

WILLS JEWELLERY stores are located in Central and Hung Hom. Please call/Whatsapp +852 35719629 or Facebook Messager to contact us to make an appointment.

(3) Inquiry/Quotation :

You may notice that for some items, WILLS JEWELLERY only provides 'inquiry/quotation' customization services. If you need to order customized styles, please directly click on the 'Inquiry/Quotation' icon on the product page, then fill in your requirements on the inquiry form, and our store will get back to you as soon as possible. Or call/Whatsapp directly at +852 35719629 to request quotations and product-related information.

There is a problem with the webpage when ordering goods , what should I do?
Google Chrome, Safari and Mozilla Firefox all support the WILLS JEWELLERY website, and Internet Explorer requires version 10.0 or above. If the page cannot be loaded, try clearing the cache and refreshing the browser. If the problem persists, please contact the customer service team by email at info@wills.hk or call +852 3571 9629.