Can gemstones or old jewelry inherited from family be redesigned?
Yes. WILLS JEWELLERY frequently redesigns family heirloom diamonds, colored gemstones, or pearls for clients, such as the “Colorful Gemstone and Diamond Ring” and “Tahitian Black Pearl Twist Diamond Earrings” on this page. The team will first inspect the condition of the gemstones and then recommend suitable designs.
What is the process for commissioning a piece of jewelry?
The general process is: discuss your requirements → select materials → discuss the design → confirm the style → 3D sketch → prototype fitting (if needed) → casting and production → completion and delivery. The completion time depends on the complexity of the design and the time required to source the gemstones. The team will provide an estimated delivery time when the design is confirmed.
What types of gemstones does WILLS JEWELLERY mainly work with?
Founded in 2012, WILLS JEWELLERY specializes in sapphires and colored gemstones, including unheated sapphires, Padparadscha sapphires, rubies, emeralds, spinels, tourmalines, morganites, tsavorites, and colored diamonds. We also offer diamond and pearl jewelry.
Do I need an appointment before commissioning a piece?
The Central private viewing room is appointment-only. You can book a 30-minute viewing online or inquire via WhatsApp at +852 3571 9629. The Wing On Department Store in Sheung Wan and the Harbour City store in Tsim Sha Tsui welcome walk-ins during business hours.
Is after-sales service available after purchase?
Yes. WILLS JEWELLERY provides lifetime care service, including cleaning, refurbishment, and resizing.