HOW DO I PLACE AN ORDER?
Placing an order on WILLS JEWELLERY is a simple affair! Just follow the steps below to get your hands on your favourite items on our site:
Step 1: Click on an item that you like
Step 2: Select your preferred size (if applicable) in the middle position, select package, delivery ways, "Design Your Love Language" (For customized products) (if applicable), and click “Add to Bag”
Step 3: Confirm the quantity and item on the Cart Page. Should you have a voucher code, please input into voucher field available, otherwise click “Proceed to Checkout” to proceed.
Step 4: At the "Check-out" page, you would be asked to indicate your shipping information, select your preferred payment mode and login to use W Dollars
Step 5: Click “Place order” at the Check-out page You’re done! You will be receiving an Order Confirmation email shortly after your order is placed, and will also be receiving an Order Shipped email once your shopping is shipped out of our warehouse to our delivery partners.
I AM HAVING PROBLEMS ORDERING THROUGH YOUR WEBSITE. WHAT CAN I DO?
wills.hk is best supported by Google Chrome, Safari and Mozilla Firefox. For Internet Explorer, suggested Version 10.0 or above. In the event if you face difficulties accessing the page, we highly encourage you to clear cache and refresh the browser! If you are still experiencing website loading issues, please call our Customer Service Team at +852 3571 9629 (11am – 7:30pm, Monday to Friday, excluding Public Holidays) or email us at firstname.lastname@example.org
Ring Size Measurement
HOW TO FIND YOUR COMFORTABLE RING SIZE?
We provide a printable ring sizer www.wills/hk/ringsizesmeasure that can help you determine your ring size. Prior to printing, ensure that page scaling is set to "none" on your print dialog box.
Finger size changes depending on the time of day and the weather. For best results measure your finger size: At the end of the day and when your fingers are warm (Fingers are smaller in the early morning and when cold.) Measure finger size 3 to 4 times to eliminate an erroneous reading.
Avoid using string or paper to measure ring size as these materials can stretch or twist, yielding an inaccurate measurement.
TIPS FOR BUYING THE RING AS A SURPRISE
Ask your significant other’s friends or mother if they know her finger size.
Borrow his/her ring (from the correct finger) and use the ring measurements above to determine its size.
Will's Coupon and Discount
I JUST RECEIVED A DISCOUNT VOUCHER CODE FROM WILLS JEWELLERY. HOW DO I USE THE VOUCHER CODE?
Using the discount voucher code to enjoy savings is as easy as 1-2-3! Simply:
Step 1: Go to the cart page when you have selected the item which you would like to purchase
Step 2: In the voucher field, enter the coupon code you have received
Step 3: Click on "Apply" to enjoy the discount
HOW DO I GET COUPONS?
In the form of a Coupon code voucher for certain marketing campaigns
I AM UNABLE TO USE THE VOUCHER CODE AT CART PAGE. THERE IS AN ERROR MESSAGE. WHAT IS WRONG?
Here is a quick voucher code checklist!
1. Check that the voucher code is input correctly at the Cart page or check-out page
2. Check the validity of the voucher code to see if it has expired
4. See if the item you are keen to purchase falls under the Non Sale brand/ item list. For the full list, please see .
If you have any queries, please feel free to get in touch with our Customer Service team at +852 3051 9300 (9am – 7pm, Monday to Friday; 9am – 6pm, Saturday, excluding Public Holidays) or email us at .We are happy to help!
I HAVE RECEIVED A DISCOUNT VOUCHER IN ABSOLUTE VALUE I.E. HKD100. HOW IS THE DISCOUNT VALUE BEING APPLIED TO MY SHOPPING?
In the event you receive one of our marketing vouchers with an absolute value discount, the discount is typically apportioned among the items in your cart, according to their respective value. Here is an example for your consideration:
Pinky has a $100 discount voucher. She decides to purchase Item A which costs $200 and Item B which costs $800. The total value of her order before discount is $1000. The value discount will be apportioned in this manner:
Item A: (200/1000)*$100 = $20 off $200, which is $180
Item B: (800/1000)*$100 = $80 off $800, which is $720
The final amount Pinky needs to pay would be $900, after the $100 discount voucher is effected.
THE ITEM I WANT IS OUT OF STOCK. WOULD WILLS JEWELLERY BE RE-STOCKING OR PROVIDING BACKORDERS?
We are sorry to hear that! We do our best to keep an optimal stock level to meet expected demand, however, certain popular items might quickly run out of stock. WILLS JEWELLERY also currently do not provide back-orders. Restocking is done, depending on the respective suppliers’ available stock for each brand as well.
If you are still experiencing website loading issues, please call our Customer Service Team at +852 3571 9629 (11am – 7:30pm, Monday to Friday, excluding Public Holidays) or email us at email@example.com
THE CUSTOMER SERVICE TEAM INFORMED ME THAT MY ITEM IS OUT OF STOCK. HOWEVER, I SEE IT ONSITE. WHAT HAPPENED?
We believe returns should be free and easy for our customers. With a 7-day free return policy, another customer might have returned the same item, and seeing that it is in a good condition for sale, we would have put it back on the website. We apologise for the inconvenience caused
WHEN CAN I EXPECT NEW PRODUCTS TO BE LISTED ON YOUR WEBSITE?
We constantly update our product range with new styles! You can also get the download of the new arrivals by subscribing to our newsletters and WILLS JEWELLERY Facebook page here!
DO YOUR PRODUCTS COME WITH WARRANTY?
Unless specified on the product's description, most products come with free clearing and checking service. Alternatively, you could always contact our friendly Customer Service team at firstname.lastname@example.org, or at +852 3571 9629. We are happy to help!
HOW CAN I PROVIDE FEEDBACK FOR A PRODUCT?
We would love to hear from you! To leave a review, you can drop us an email at email@example.com and tell us what you think on WILLS JEWELLERY Facebook Page.
Payment and Pricing Information
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All prices are displayed in Hong Kong Dollars (HKD).
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We offer a number of payment methods:
Credit Cards: Visa, MasterCard and PayPal
If you choose to use bank transfer as the payment method, please pay the exact total amount to our bank with the following information:
Bank Account Name: WILL'S DIAMOND LTD
Bank Name: STANDARD CHARTERED BANK (HK) LIMITED
Bank Account No.: 003-571-0-032645-2
IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?
Every credit card transaction occurs within a secure environment. Our eCommerce system is Magento which combined with an SSL certificate, the checkout process is entirely secure, giving your customers complete peace of mind. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.
ARE THERE ADDITIONAL CHARGE FOR USING CREDIT CARD?
No, there are no additional charges from WILLS JEWELLERY. However, our credit card transaction is processed by Paypal.
MY CREDIT CARD DETAILS ARE NOT BEING ACCEPTED. WHAT'S WRONG?
Please check with your bank or financial institution to rule out errors on their part. If problems continue to persist, please contact our Customer Service Team at +852 3571 9629 who will notify the IT department of technical difficulties.
MY COMPUTER FROZE WHILE PROCESSING PAYMENT. HOW WILL I KNOW THAT MY PAYMENT WENT THROUGH SUCCESSFULLY?
All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please try placing your order again. Alternatively, you can drop us an email at firstname.lastname@example.org or call our Customer Service Team at +852 3571 9629 to confirm the placement of your order.
WHAT IS PAYPAL?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. For more information visit About Paypal.
HOW DO I SIGN UP FOR PAYPAL?
You can sign up for a PayPal account here.
HOW DO I USE A PAYPAL PAYMENT OPTION?
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
HOW IS BILLING DONE FOR PAYPAL?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. For more information, please refer here.
WHAT DO I DO IF I HAVE QUESTIONS ABOUT MY PAYPAL ACCOUNT?
You may contact PayPal customer service here for support.
WHEN ARE FUNDS TRANSFERRED OUT OF MY PAYPAL ACCOUNT FOR MY ORDER?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, you may contact PayPal customer service here.